Prime laundry Limited (“we”, “our”, “us” or “Prime laundry”) is committed to protecting and respecting the privacy of all users of our websites www.primelaundry.co.uk or mobile app. This privacy notice tells you about how we look after your personal data when you visit our website (www.primelaundry.co.uk) or use the Prime laundry app or otherwise communicate with us and it tells you about your privacy rights and how the law protects you. We’ll be the “data controller” of the information you provide to us.
We are Prime laundry Limited, a company registered in England with company registration number 13005295. Please read this notice carefully before you use our app or website or order Prime laundry services from us or otherwise interact with us in the course of business. By contacting our general customer services team at: [email protected]
You may give us information about you by filling in forms on our Site or by using the App to place the order. Prime laundry collect information: – When you create an account with Prime laundry or you change your account settings – When you book an order with Prime laundry and during the order process (including for payment and order delivery) – The information you give us may include your name, address, e-mail address and phone number – when you browse and use our website www.primelaundry.co.uk (before and after you create an account with us)
You may give us information about you by filling in forms on our Site or by using the App to place the order. Prime laundry collect information: – When you create an account with Prime laundry or you change your account settings – When you book an order with Prime laundry and during the order process (including for payment and order delivery) – The information you give us may include your name, address, e-mail address and phone number – when you browse and use our website www.primelaundry.co.uk (before and after you create an account with us)
You may give us information about you by filling in forms on our Site or by using the App to place the order. Prime laundry collect information: – When you create an account with Prime laundry or you change your account settings – When you book an order with Prime laundry and during the order process (including for payment and order delivery) – The information you give us may include your name, address, e-mail address and phone number – when you browse and use our website www.primelaundry.co.uk (before and after you create an account with us)
The Site uses cookies to distinguish you from other users of the Site. This helps us to provide you with a good experience when you browse the Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy at www.primelaundry.co.uk cookies.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. In some circumstances we may anonymised your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
As a data subject you have certain legal rights subject to certain exceptions under the applicable Data Protection legislation including: – the right to access the personal data held about you; – the right to ask us not to process your personal data for marketing purposes; – the right to withdraw at any time any consent you have given to receive marketing material from us, or in any other case where we process your personal data on the basis of a consent that you have given (and not on some other legal basis); – the right to ask us to rectify inaccurate personal data about you; – the right to ask for the restriction of personal data concerning yourself that is inaccurate, unlawfully processed or no longer required; – the right to ask for the transfer of your personal data in a structured, commonly used and machine readable format where the processing is based on your consent; – the right to ask for the erasure of personal data concerning yourself where processing is no longer necessary or the legitimate interests we have in processing your personal data are overridden by your interests, rights and freedoms as the data subject; and – the right to withdraw your consent at any time to your name or image being used in connection with any of our competitions or promotions for publicity purposes. – You can exercise any of your rights at any time by contacting us at [email protected]. You also have the right to make a complaint to the Information Commissioner’s Office.
All information you provide to us is stored on our secure servers or those of our trusted providers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site or the App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site or the App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The Site or the App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You may review, correct, update or change your personal information at any time by contacting us at [email protected] or amending your account details on the App or web.
Prime laundry Limited is registered in England and Wales with company number 13005295. Our registered office is at 78 Plough Rd, Battersea, London, SW11 2AR.